Questions, ideas or something not working? We read every message.
Reporting a problem
To help us fix it quickly, include your iPhone model, the iOS version, the capture mode you were in (Front + Back, Wide + Ultra-wide or Single), what you had set under What to save, and what you expected to happen. Settings → Bug report in the app opens an email with the subject already filled in.
Subscriptions
Dual Recorder PRO is billed by Apple. To cancel, change or check a subscription, open Settings on your iPhone, tap your name, then Subscriptions. In the app, Settings → Restore purchases brings a subscription back on a new phone. Refunds are handled by Apple at reportaproblem.apple.com.
Which iPhones work
Two-camera recording uses Apple’s multi-camera capture and needs an iPhone XS, iPhone XR or newer on iOS 15 or later. Single mode works on every iPhone the app installs on. On-device captions need iOS 26. In the two-camera modes the app picks the best quality both lenses can sustain at once and steps down automatically.
Privacy
Everything is processed on your iPhone. There is no account, no ads and no tracking, and nothing leaves your device unless you save or share it yourself. The details are in the privacy policy and the terms.